Plenty has been written predicting the future: more jobs, different jobs, less jobs, even no jobs. But few are telling people that they will need new skills and they will need them more often to stay employable for jobs we may not even have heard of yet.
WE ASKED 18,000 EMPLOYERS IN 43 COUNTRIES ABOUT:
• The likely impact of automation on headcount in the next two years
• Which functions will be most affected
• The strategies they are adopting to ensure they have the skills they need for technological advances
More than 90% of employers expect their organization to be impacted by digitization in the next two years.
Most employers expect automation and the adjustment to digitization will bring a net gain for employment. Eighty-three percent intend to maintain or increase their headcount and upskill their people in the next two years. Only 12% of employers plan to decrease headcount as a result of automation.
People working in IT and customer-facing roles should feel optimistic: those employers anticipate greatest increases in headcount. Rapid growth in demand is also expected across almost all industries and geographies3 for data analysts required to make sense of
big data, and for specialized sales representatives to commercialize digitized offerings. In HR too, headcount is set to increase in the short-term as they steer companies through this period of adjustment.
Almost three-quarters are investing in internal training to keep skills up to date, 44% are recruiting additional skillsets rather than replacing and more than a third are easing the transformation by bringing in contractors or third parties
to transfer expert skills to their own workforce.