Job Search and Recruiting – New speech technology matches service workers to jobs

Jobaline.com, the leading mobile and bilingual job marketplace that matches employers with hourly workers in the U.S., announced the release of its patent pending Jobaline Voice Analyzer™ at the “Talent Acquisition: The New Era” symposium hosted by TMP Worldwide. Voice Analyzer matches workers to jobs based on how listeners react emotionally to specific voices. 

Jobaline automates the prescreening and matching of job applicants to hourly wage jobs, a segment that represents approximately two thirds of the U.S. labor force and where 50 million people are hired every year. As a result of processing over 650,000 bilingual job applications that include automated phone interviews, Jobaline processed millions of voice responses from hourly wage job candidates of different cultures, education levels, genders and ages.

“Recorded answers are a fantastic tool for me and our hiring managers,” said Abbey Mattson, Director of Human Resources at the Crowne Plaza Kansas City Hotel, a member of The Hotel Group. “Being able to hear how our candidates answer our questions really gives us a good sense of who they are and what they may be best suited for before we decide to bring them in.”

Jobaline decided to enhance its job matching process by applying data sciences and advanced modeling to create algorithms that predict human emotions elicited by paralinguistic elements of those voice records. Paralinguistic elements, such as tone of voice, complement verbal communication and may add meaning. That means “how” things are said is as important as “what” is being said.

With the Voice Analyzer, Jobaline automates the recruiting process even further by identifying, in real time, workers with voices that the average individual in the U.S. will find engaging and pleasant. A practical application of this technology is in the services industry, where it is important for companies to hire frontline employees that can connect with their customer base. That way, hiring managers can better inform, in an objective manner, their recruitment process while saving hours making unproductive phone calls.

Chosen excerpts by Job Market Monitor. Read the whole story at  New Speech Technology Matches Service Workers to Jobs.