After years of sending call center jobs overseas, companies are bringing the jobs back to America. Customers demanding better service and more use of social media to field questions are helping fuel the trend.
Nearly 1,000 new call center jobs are planned at companies near Detroit. Dialog Direct, which already employs 2,000, announced plans to hire 300 more in Highland Park and 200 in its Grand Rapids offices. Another call center company in Troy, S&P Data, has plans to add 420.
Dialog Direct offers most starting workers from $22,000 to $45,000 and will often pay for training and reimburse costs for licenses, according to the Detroit Free Press.
“Call centers offer great entry-level opportunities for new college graduates or people trying to get a foothold in customer service fields,” Amy Cell, senior vice president for talent enhancement at the Michigan Economic Development Center told the Free Press. MEDC has tracked 1,400 new call center jobs in the state.
An estimated 5 million Americans work in call centers.
Although no one keeps precise statistics, the retreat from offshoring is clear from various sources, including federal data on assistance to workers hurt by overseas moves. U.S. factory payrolls have grown for four straight years, with gains totaling about 650,000 jobs. That’s a small fraction of the 6 million lost in the previous decade, but … Continue reading
In January 2013 at the National Retail Federation’s annual convention Bill Simon, President, Walmart US, promised to bring back manufacturing to the United States. He promised that in 10 years $50 billion in goods would again be produced in the United States. Continue reading
Apple Inc. (AAPL) said it’s opening a new plant in Mesa, Arizona, that will create 2,000 jobs to make components for its products, part of a push by the world’s most valuable company to boost manufacturing in the U.S. Apple struck a deal to pay $578 million to GT Advanced Technologies Inc. (GTAT) to supply … Continue reading
A study by the Boston Consulting Group documents what many manufacturers have quietly discovered in recent years — bringing production back to the United States from overseas carries some advantages Continue reading
A look at five reshoring leaders so far this year Continue reading
over 50,000 jobs have been “reshored,” as it’s called, in the past three years, according to Harry Moser, president of the Reshoring Initiative, a non-profit dedicated to showing some U.S. companies the benefits of doing business at home. He says altruism has little to do with why most companies end up returning manufacturing to the … Continue reading
Recent days have produced a steady drip, drip, drip of good tidings about new jobs on America’s factory floors. Apple, Lenovo, LG Chem, and now Daimler AG have all recently said they plan to add manufacturing jobs in the US. President Obama hopes it’s a sign of the times, but economists say it’s, at best, a … Continue reading