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Reshoring in US – Call center jobs are coming back

After years of sending call center jobs overseas, companies are bringing the jobs back to America. Customers demanding better service and more use of social media to field questions are helping fuel the trend. Capture d’écran 2014-08-05 à 08.35.58

Nearly 1,000 new call center jobs are planned at companies near Detroit. Dialog Direct, which already employs 2,000, announced plans to hire 300 more in Highland Park and 200 in its Grand Rapids offices. Another call center company in Troy, S&P Data, has plans to add 420.

Dialog Direct offers most starting workers from $22,000 to $45,000 and will often pay for training and reimburse costs for licenses, according to the Detroit Free Press.

“Call centers offer great entry-level opportunities for new college graduates or people trying to get a foothold in customer service fields,” Amy Cell, senior vice president for talent enhancement at the Michigan Economic Development Center told the Free Press. MEDC has tracked 1,400 new call center jobs in the state.

An estimated 5 million Americans work in call centers.

Chosen excerpts by Job Market Monitor. Read the whole story at  Call Center Jobs Coming Back To America.

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  1. Pingback: Cost Competitiveness – The old worldview now appears to be out of date | Job Market Monitor - August 21, 2014

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