According to a new report prepared by consulting firm Executive Confidante, workplace bullying is costing organizations worldwide millions of dollars in turnover, absenteeism, decreased productivity, retaliation, and more. The report, Bullying Bosses: A Full Cost Accounting, provides an extensive summary of the available research, helping organizations see the true costs of turning a blind eye to this pervasive problem.
Key findings of the report:
Turnover costs: The cost of replacing employees who leave because of bullying for a company with 10,000 employees and annual revenue of $500 million is $36.1 million dollars. This conservative estimate results in a cost that is just over 7% of annual revenue.
Disruptive behaviors in healthcare: In a 2008 study by the Veterans Health Administration West Coast, 77% of the nurses and physicians surveyed reported they had witnessed disruptive behaviors in physicians, and 65% had witnessed disruptive behavior in nurses. Two-thirds agreed these disruptive behaviors were linked with “adverse events,” including medical errors. Twenty-seven percent agreed these behaviors were linked with patient deaths.
Reduced employee engagement and productivity: Companies with highly engaged employees outperform similar companies in their industries by almost 2.5 to 1. Workplace bullying reduces engagement and therefore productivity, contributing to these wide gaps in performance.
Stress and related negative health outcomes: Days off of work due to anxiety, stress, and related disorders is more than four times the number of days off due to injury and other kinds of illness. Workplace bullying results in anxiety, increased pessimism and cynicism, depression, and other negative outcomes, and is a large contributor to the huge cost of absenteeism–which can run into the several millions of dollars for larger companies.
The report also explores the costs of workplace bullying related to retaliation by targets, management time spent intervening in employee disputes, homicide, and suicide.
Chosen excerpts by Job Market Monitor. Read the whole story at
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