Tools & Tips

Job Seekers with Disabilities – How Accessible Is Your Recruiting Technology?

Challenges for Job Seekers

The Partnership on Employment and Accessible Technology (PEAT)  survey found that 46 percent Capture d’écran 2016-04-21 à 08.34.05of respondents rated their last experience applying for a job online as “difficult to impossible.” Of those, 9 percent were unable to complete the application and 24 percent required assistance from the employer. Of those applicants who required assistance, 58 percent were still unable to finish the application.

  • The types of disabilities, as self-reported by the respondents, were as follows:
  • Cognitive and/or intellectual disabilities—29 percent.
  • Deaf or hard of hearing—26 percent.
  • Physical and/or motor disabilities—21 percent.
  • “Other” or declined to state their disability—14 percent.
  • Blind or having a visual impairment—10 percent.

“The biggest challenges I encounter when dealing with online job applications are design and development-related problems,” said Sassy Outwater, a Boston-based advocate for small business digital accessibility, who is blind.

Problems include improperly labeled links and buttons, image-based parts of the application, untagged PDF files, and edit fields without accessible character-limit instructions, such as year fields that require two characters instead of four.

Some of the common difficulties job seekers with disabilities experience are:

  • Complex navigation and timeout restrictions.
  • Poor screen contrast.
  • Applications that relied on color, graphics or text embedded with graphics to convey directions or important information.
  • Images that conveyed information, but did not have alternative text for individuals using screen readers.
  • Applications that could not be navigated with keystrokes and required using a mouse.
  • Videos or audio instructions that were not closed captioned.
  • CAPTCHA tests—used to determine whether or not the user is human—without an audio option.
  • Lack of information on how to request an accommodation.

Chosen excerpts by Job Market Monitor. Read the whole story at  How Accessible Is Your Recruiting Technology?


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