Who Can Help For Overloaded UI in US – Google Creates Unemployment Application Portal for New York State Labor Department

Google said it has created an application portal to help New York State respond to an unprecedented surge in unemployment filings after the economy was shut down by the coronavirus outbreak.

The effort, called “Tech Surge”, is a partnership with Google Cloud, Deloitte, and Verizon to improve the reliability of the state’s online and telephone-based unemployment insurance application systems, the New York State Department of Labor said.

“Since the Covid-19 pandemic began, the New York State Department of Labor’s unemployment insurance filing system has faced an unprecedented increase in volume — with peak weeks seeing a 16,000% increase in phone calls and a 1,600% increase in web traffic, compared to a typical week,” the Labor Department said in a statement.<

Chosen excerpts by Job Market Monitor. Read the whole story @ Google Creates Unemployment Application Portal for New York State Labor Department