Rogers – Several high-level cuts to come

The new chief executive officer of Rogers Communications Inc. has unveiled a sweeping plan to reset the company’s management structure, fix customer service issues and reignite its growth. 

Guy Laurence, the British executive who took over as CEO in December, conceded that “we are not on form” as a company, but he said the restructuring announced Friday will allow Rogers to turn its prospects around in the coming years and become more agile.

The plan brings several high-level departures that will shake up the company’s senior ranks and shift members of the Rogers family away from daily operations to focus on long-term strategic goals. It also takes aim at poor customer service by promising to unravel a tangled mess of corporate structures and separating consumer concerns from business priorities.

Chosen excerpts by Job Market Monitor. Read the whole story at Rogers CEO shakes up top staff in bid to return to growth – The Globe and Mail.