Asked to consider what life will be like in 2025 in the wake of the outbreak of the global pandemic and other crises in 2020, some 915 innovators, developers, business and policy leaders, researchers and activists responded. Their broad and nearly universal view is that people’s relationship with technology will deepen as larger segments of the population come to rely more on digital connections for work, education, health care, daily commercial transactions and essential social interactions. A number describe this as a “tele-everything” world.
Notable shares of these respondents foresee significant change that will:
- worsen economic inequality as those who are highly connected and the tech-savvy pull further ahead of those who have less access to digital tools and less training or aptitude for exploiting them and as technological change eliminates some jobs;
- enhance the power of big technology firms as they exploit their market advantages and mechanisms such as artificial intelligence (AI) in ways that seem likely to further erode the privacy and autonomy of their users;
multiply the spread of misinformation as authoritarians and polarized populations wage warring information campaigns with their foes. Many respondents said their deepest worry is over the seemingly unstoppable manipulation of public perception, emotion and action via online disinformation – lies and hate speech deliberately weaponized in order to propagate destructive biases and fears. They worry about significant damage to social stability and cohesion and the reduced likelihood of rational deliberation and evidence-based policymaking.
At the same time, a portion of these experts express hope that changes spawned by the pandemic will make things better for significant portions of the population because of changes that:
- inaugurate new reforms aimed at racial justice and social equity as critiques of current economic arrangements – and capitalism itself – gain support and policymaker attention;
- enhance the quality of life for many families and workers as more flexible-workplace arrangements become permanent and communities adjust to them;
- produce technology enhancements in virtual and augmented reality and AI that allow people to live smarter, safer and more productive lives, enabled in many cases by “smart systems” in such key areas as health care, education and community living.
These six themes were commonly expressed by these experts in their responses to a question that asked them to consider the changes that were set in motion in 2020 by the COVID-19 outbreak and describe what the “new normal” might look like in 2025.
Chosen excerpts by Job Market Monitor. Read the whole story @ Experts Say the ‘New Normal’ in 2025 Will Be Far More Tech-Driven, Presenting More Big Challenges | Pew Research Center